SOFYA 3/2/1 SOFA BED

Shipping:

• Fast & Free Delivery: Enjoy free delivery on all orders. We aim to dispatch your items within 1-2 business days, ensuring you receive your purchase as quickly as possible.
• Same-Day Dispatch: Orders placed before 2 PM are dispatched the same day.
• Estimated Delivery Time: Depending on your location, delivery typically takes between 3-5 business days.
• Tracking Information: Once your order is dispatched, you’ll receive a tracking number to monitor your package’s journey.

Returns:

• Hassle-Free Returns: We offer a 14-day return policy on all items. If you’re not completely satisfied with your purchase, you can return it within 14 days of receipt for a full refund or exchange.
• Easy Process: Simply contact our customer service team to initiate a return. We will provide you with return instructions and a return shipping label if applicable.
• Condition: Items must be returned in their original packaging and condition. Products that are damaged or used may not be eligible for a refund.
• Refunds: Refunds are processed within 7-10 business days of receiving the returned item. The refund will be issued to the original payment method.

General Care:

• Regular Cleaning: Wipe your furniture regularly with a soft, dry cloth to remove dust. Avoid using abrasive materials that may scratch the surface.
• Spill Management: In case of spills, blot the area immediately with a clean, absorbent cloth. Avoid rubbing, as this can spread the stain.
• Avoid Direct Sunlight: Prolonged exposure to direct sunlight can cause fading or discoloration. Place your furniture away from windows or use curtains/blinds to protect it.

Fabric Care:

• Vacuuming: Regularly vacuum fabric surfaces using a soft brush attachment to remove dust and debris.
• Stain Removal: For spot cleaning, use a mild detergent mixed with water. Test in an inconspicuous area first. Gently dab the stain with the solution and blot with a dry cloth.
• Removable Covers: If your sofa or cushions have removable covers, check the care label for washing instructions. Most covers can be machine washed on a gentle cycle.

Leather Care:

• Cleaning: Wipe leather surfaces with a damp cloth and dry immediately. Avoid using water in excess.
• Conditioning: Use a leather conditioner every 6-12 months to keep the leather supple and prevent cracks.
• Avoid Sharp Objects: Be cautious of sharp objects that could scratch or puncture the leather.

Wood Care:

• Dusting: Regularly dust wood surfaces with a soft cloth to keep them looking fresh.
• Polishing: Apply a high-quality wood polish occasionally to maintain the wood’s natural shine.
• Temperature Control: Keep your wood furniture away from extreme temperatures and moisture to prevent warping or cracking.

Assembly and Moving:

• Careful Assembly: Follow the assembly instructions carefully to avoid damaging the furniture. Ensure all screws and bolts are securely fastened.
• Safe Moving: When moving furniture, lift it rather than dragging to avoid damaging the legs or scratching the floor.

Long-Term Care:

• Re-tightening Screws: Periodically check and re-tighten any screws or bolts to maintain stability.
• Maintenance Checks: Regularly inspect your furniture for any signs of wear and tear, and address issues promptly to prolong its life.